Refund & Cancellation Policy

This Refund and Cancellation Policy applies to bookings with Live Wedding Painter Sydney and should be read together with the Service Agreement.

Booking Deposit
A booking deposit is required to secure the wedding date.
If the Client cancels the booking, the deposit will be applied towards the applicable cancellation fee outlined below.
If required payments are not received by their agreed due dates, the Artist may cancel the booking and make the date available to other clients.
Any amount retained following a cancellation will be subject to the Client's rights under the Australian Consumer Law.

Cancellation by the Client
If the Client chooses to cancel the booking, the following cancellation fees apply:
More than 60 days before the wedding date: 25% of the total package price.
Between 15 and 60 days before the wedding date: 50% of the total package price.
14 days or fewer before the wedding date: 75% of the total package price.
Any payments already made will be applied towards the applicable cancellation fee. Any amount paid above the applicable cancellation fee will be refunded.
These cancellation fees are intended to reflect the reasonable loss associated with reserving the wedding date, declining other bookings, administration, preparation and the reduced opportunity to secure another booking as the wedding date approaches.
Where required by law, the amount retained will not exceed the reasonable loss incurred by the Artist, taking into account any reasonable steps available to reduce that loss.

Change of Wedding Date
A request to change the wedding date is subject to the Artist's availability.
If the Artist is available for the new date, payments already made may be transferred to the new booking at the Artist's discretion.
If the Artist is unavailable for the new date, the change will be treated as a cancellation by the Client and the applicable cancellation terms above will apply.

Cancellation by the Artist
If the Artist is unable to provide the booked service due to illness, emergency or another circumstance that prevents attendance, all payments made by the Client will be refunded.

Weather and Venue Conditions
The Client is responsible for providing a suitable and safe location for live painting.
If weather conditions make live painting outdoors unsafe or impractical, the Client should provide a suitable indoor alternative where reasonably possible.
If no suitable alternative is available, the Artist may complete the artwork using reference photographs.
A change from live painting to studio completion because of weather or the absence of a suitable painting location does not, by itself, entitle the Client to a refund.

Completed Artwork
Each painting is an original, bespoke artistic interpretation created in the Artist's established style, as demonstrated throughout the Artist's portfolio.
Differences in brushwork, colour, detail, likeness, composition and interpretation are inherent to original artwork and live painting.
A change of mind or subjective dissatisfaction with artistic elements that are consistent with the agreed service and the Artist's established style does not, by itself, entitle the Client to a refund.
This does not affect any remedy available where the artwork or service does not comply with the Australian Consumer Law.

Damage During Delivery
The Artist will take reasonable care when transporting, packaging and delivering the completed artwork.
If an artwork is damaged during delivery arranged by the Artist, the Client should contact the Artist as soon as reasonably possible and provide photographs of the damage.
The Artist will assess the damage and provide an appropriate remedy in accordance with the Australian Consumer Law.

Australian Consumer Law
Nothing in this Refund and Cancellation Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Version: 17 August 2026